Tidio
Live chat and chatbot platform focused on e-commerce with Shopify and WooCommerce integrations.
Overview
Tidio is a live chat and chatbot platform focused on e-commerce with Shopify and WooCommerce integrations. It handles live chat, ai chatbot, e-commerce, and email marketing, and it's best suited for e-commerce businesses wanting chat + chatbots. It has been around since 2013, giving it a 13-year head start in building out integrations and refining the product.
The free plan is free for 50 conversations/mo — enough for most people to evaluate whether it fits. It's designed for small teams, striking a balance between simplicity and collaboration features.
Strengths
- Includes Live Chat as a core feature, purpose-built for customer support workflows
- Includes AI Chatbot as a core feature, purpose-built for customer support workflows
- Free for 50 conversations/mo — generous enough for most small teams to get real work done
- Established product with 13+ years on the market and a mature ecosystem
Weaknesses
- Free plan exists but key features are locked behind the paid upgrade
- Fewer built-in features means you may need additional tools to cover gaps
- Ticket volume can quickly overwhelm small teams without triage automation
- Limited team/admin features if your organization eventually scales up
Quick info
- Category
- Customer Support
- Starting price
- Free
- Free tier
- Yes — Free for 50 conversations/mo
- Open source
- No
- Best for
- Small teams
- Founded
- 2013
Last updated 2026-04-12
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Tidio comparisons
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