Olark
Simple live chat software with automation rules, team management, and CRM integrations.
Overview
Olark is a simple live chat software with automation rules, team management, and CRM integrations. It handles live chat, automation rules, transcripts, and crm integration, and it's best suited for small businesses wanting simple live chat. It has been around since 2009, giving it a 17-year head start in building out integrations and refining the product.
Paid plans start at $29/seat/mo, which unlocks the full feature set. It's designed for small teams, striking a balance between simplicity and collaboration features.
Strengths
- Includes Live Chat as a core feature, purpose-built for customer support workflows
- Includes Automation Rules as a core feature, purpose-built for customer support workflows
- Pricing starts at $29/seat/mo, which includes the full customer support feature set
- Established product with 17+ years on the market and a mature ecosystem
Weaknesses
- Starts at $29/seat/mo — on the expensive side, especially for small teams or solo users
- Fewer built-in features means you may need additional tools to cover gaps
- Ticket volume can quickly overwhelm small teams without triage automation
- Limited team/admin features if your organization eventually scales up
Pricing estimate
$290
/month
$3480/year
Quick info
- Category
- Customer Support
- Starting price
- $29/seat/mo
- Free tier
- No
- Open source
- No
- Best for
- Small teams
- Founded
- 2009
Last updated 2026-04-12
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