Kayako
Help desk platform with journey-based customer support and multichannel inbox.
Overview
Kayako is a help desk platform with journey-based customer support and multichannel inbox. It handles journey tracking, live chat, shared inbox, and collaborators, and it's best suited for support teams wanting unified customer journey tracking. It has been around since 2001, giving it a 25-year head start in building out integrations and refining the product.
Paid plans start at $15/agent/mo, which unlocks the full feature set. It works well for mid-size teams that need more structure than a basic tool but less overhead than enterprise platforms.
Strengths
- Includes Journey Tracking as a core feature, purpose-built for customer support workflows
- Includes Live Chat as a core feature, purpose-built for customer support workflows
- Pricing starts at $15/agent/mo, which includes the full customer support feature set
- Established product with 25+ years on the market and a mature ecosystem
Weaknesses
- Starts at $15/agent/mo — on the expensive side, especially for small teams or solo users
- Fewer built-in features means you may need additional tools to cover gaps
- Ticket volume can quickly overwhelm small teams without triage automation
- Mobile experience lags behind the desktop version in features and polish
Pricing estimate
$150
/month
$1800/year
Quick info
- Category
- Customer Support
- Starting price
- $15/agent/mo
- Free tier
- No
- Open source
- No
- Best for
- Mid-size teams
- Founded
- 2001
Last updated 2026-04-12
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Stay sharp
New customer support tools, price changes, and honest takes — weekly.