Gleap
Customer feedback and bug reporting tool with visual annotations and live chat.
Overview
Gleap is a customer feedback and bug reporting tool with visual annotations and live chat. It handles bug reports, live chat, feedback, and surveys, and it's best suited for product teams wanting visual bug reporting + support. It has been around since 2020, giving it a 6-year head start in building out integrations and refining the product.
The free plan is free for 1 project — enough for most people to evaluate whether it fits. Paid plans start at $25/mo, which unlocks the full feature set. It's designed for small teams, striking a balance between simplicity and collaboration features.
Strengths
- Includes Bug Reports as a core feature, purpose-built for customer support workflows
- Includes Live Chat as a core feature, purpose-built for customer support workflows
- Free for 1 project — generous enough for most small teams to get real work done
- Includes feedback alongside the core feature set — fewer separate tools needed
Weaknesses
- Free plan exists but key features are locked behind the paid upgrade
- Fewer built-in features means you may need additional tools to cover gaps
- Ticket volume can quickly overwhelm small teams without triage automation
- Limited team/admin features if your organization eventually scales up
Pricing estimate
Free for 1 project
Quick info
- Category
- Customer Support
- Starting price
- $25/mo
- Free tier
- Yes — Free for 1 project
- Open source
- No
- Best for
- Small teams
- Founded
- 2020
Last updated 2026-04-12
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