Chatwoot
Open-source customer engagement platform with live chat, email, social channels, and chatbots.
Overview
Chatwoot is a open-source customer engagement platform with live chat, email, social channels, and chatbots. It handles live chat, omnichannel, chatbots, and self-hosted, and it's best suited for teams wanting open-source customer engagement. It has been around since 2019, giving it a 7-year head start in building out integrations and refining the product.
The core product is entirely free. Since it's open-source, you can self-host for free with no user limits. It's designed for small teams, striking a balance between simplicity and collaboration features.
Strengths
- Open source and transparent
- Includes Live Chat as a core feature, purpose-built for customer support workflows
- Fully open-source — you can self-host, audit the code, and avoid vendor lock-in
- The core product is free with no paywalled essentials
Weaknesses
- May lack some advanced features
- Self-hosting is free but requires server maintenance and DevOps knowledge
- Self-hosting requires Linux admin skills and ongoing server maintenance
- Ticket volume can quickly overwhelm small teams without triage automation
Quick info
- Category
- Customer Support
- Starting price
- Free
- Free tier
- Fully free
- Open source
- Yes
- Best for
- Small teams
- Founded
- 2019
Last updated 2026-04-12
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Chatwoot comparisons
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