What is the difference between Tidio and Gleap?

Tidio is best for E-commerce businesses wanting chat + chatbots, while Gleap is best for Product teams wanting visual bug reporting + support. Tidio starts at Free and Gleap starts at $25/mo.

Is Tidio or Gleap cheaper?

Tidio starts at Free with a free tier. Gleap starts at $25/mo with a free tier.

Is there a free alternative to Gleap?

Both Tidio and Gleap offer free tiers.

Tidio vs Gleap

Tidio is live chat and chatbot platform focused on e-commerce with Shopify and WooCommerce integrations, while Gleap is customer feedback and bug reporting tool with visual annotations and live chat. The biggest difference up front: Tidio is free, while Gleap starts at $25/mo. Tidio is built for e-commerce businesses wanting chat + chatbots, whereas Gleap targets product teams wanting visual bug reporting + support.

At a glance

	Tidio	Gleap
Best for	E-commerce businesses wanting chat + chatbots	Product teams wanting visual bug reporting + support
Starting price	Free	$25/mo
Free tier	✓	✓
Open source	—	—
Free tier available	✓	✓
Open source	—	—
AI Chatbot	✓	—
Bug Reports	—	✓
E-commerce	✓	—
Email Marketing	✓	—
Feedback	—	✓
Live Chat	✓	✓
Surveys	—	✓

Tidio

Strengths

Includes Live Chat as a core feature, purpose-built for customer support workflows
Includes AI Chatbot as a core feature, purpose-built for customer support workflows
Free for 50 conversations/mo — generous enough for most small teams to get real work done
Established product with 13+ years on the market and a mature ecosystem

Weaknesses

Free plan exists but key features are locked behind the paid upgrade
Fewer built-in features means you may need additional tools to cover gaps
Ticket volume can quickly overwhelm small teams without triage automation
Limited team/admin features if your organization eventually scales up

Try Tidio → Full review

Gleap

Strengths

Includes Bug Reports as a core feature, purpose-built for customer support workflows
Includes Live Chat as a core feature, purpose-built for customer support workflows
Free for 1 project — generous enough for most small teams to get real work done
Includes feedback alongside the core feature set — fewer separate tools needed

Weaknesses

Free plan exists but key features are locked behind the paid upgrade
Fewer built-in features means you may need additional tools to cover gaps
Ticket volume can quickly overwhelm small teams without triage automation
Limited team/admin features if your organization eventually scales up

Try Gleap → Full review

The bottom line

Pricing: Tidio is completely free (Free for 50 conversations/mo), which makes it the obvious pick if budget is the top concern. Gleap starts at $25/mo, but Free for 1 project. That cost buys you a more polished or feature-rich experience, so it comes down to whether the extras justify the spend.

Feature gaps: Tidio offers AI Chatbot, E-commerce and Email Marketing that Gleap lacks. Gleap brings Bug Reports, Feedback and Surveys that Tidio does not have. Both share Live Chat.

Team fit: Both tools target small teams teams, so the decision hinges on features and workflow fit rather than scale.

Where each tool shines: Tidio's biggest strengths are: includes live chat as a core feature, purpose-built for customer support workflows. includes ai chatbot as a core feature, purpose-built for customer support workflows. Gleap's biggest strengths are: includes bug reports as a core feature, purpose-built for customer support workflows. includes live chat as a core feature, purpose-built for customer support workflows.

Watch out for: With Tidio, users commonly note that free plan exists but key features are locked behind the paid upgrade. With Gleap, the main complaint is that free plan exists but key features are locked behind the paid upgrade.

Choose Tidio if...

You need a tool built for e-commerce businesses wanting chat + chatbots
Budget is a hard constraint — Tidio is free, Gleap is not
You specifically need AI Chatbot and E-commerce
You care about includes ai chatbot as a core feature, purpose-built for customer support workflows
The free tier works for you: free for 50 conversations/mo

Choose Gleap if...

You need a tool built for product teams wanting visual bug reporting + support
You specifically need Bug Reports and Feedback
You care about includes live chat as a core feature, purpose-built for customer support workflows
The free tier works for you: free for 1 project