What is the difference between Gleap and Tawk.to?

Gleap is best for Product teams wanting visual bug reporting + support, while Tawk.to is best for Businesses wanting completely free live chat. Gleap starts at $25/mo and Tawk.to starts at Free.

Is Gleap or Tawk.to cheaper?

Gleap starts at $25/mo with a free tier. Tawk.to starts at Free and is free.

Is there a free alternative to Tawk.to?

Both Gleap and Tawk.to offer free tiers.

Gleap vs Tawk.to

Gleap is customer feedback and bug reporting tool with visual annotations and live chat, while Tawk.to is 100% free live chat software with no limits on agents, chats, or contacts. The biggest difference up front: Tawk.to is free, while Gleap starts at $25/mo. Gleap is built for product teams wanting visual bug reporting + support, whereas Tawk.to targets businesses wanting completely free live chat.

At a glance

	Gleap	Tawk.to
Best for	Product teams wanting visual bug reporting + support	Businesses wanting completely free live chat
Starting price	$25/mo	Free
Free tier	✓	✓
Open source	—	—
Free tier available	✓	✓
Open source	—	—
Bug Reports	✓	—
Feedback	✓	—
Free Live Chat	—	✓
Knowledge Base	—	✓
Live Chat	✓	—
Surveys	✓	—
Unlimited Agents	—	✓
Video Chat	—	✓

Gleap

Strengths

Includes Bug Reports as a core feature, purpose-built for customer support workflows
Includes Live Chat as a core feature, purpose-built for customer support workflows
Free for 1 project — generous enough for most small teams to get real work done
Includes feedback alongside the core feature set — fewer separate tools needed

Weaknesses

Free plan exists but key features are locked behind the paid upgrade
Fewer built-in features means you may need additional tools to cover gaps
Ticket volume can quickly overwhelm small teams without triage automation
Limited team/admin features if your organization eventually scales up

Try Gleap → Full review

Tawk.to

Strengths

Includes Free Live Chat as a core feature, purpose-built for customer support workflows
Includes Unlimited Agents as a core feature, purpose-built for customer support workflows
The core product is free with no paywalled essentials
Established product with 13+ years on the market and a mature ecosystem

Weaknesses

May lack some advanced features
Some advanced features require upgrading to a paid plan
Fewer built-in features means you may need additional tools to cover gaps
Ticket volume can quickly overwhelm small teams without triage automation

Try Tawk.to → Full review

The bottom line

Pricing: Tawk.to is completely free, which makes it the obvious pick if budget is the top concern. Gleap starts at $25/mo, but Free for 1 project. That cost buys you a more polished or feature-rich experience, so it comes down to whether the extras justify the spend.

Feature gaps: Gleap offers Bug Reports, Feedback and Live Chat that Tawk.to lacks. Tawk.to brings Free Live Chat, Knowledge Base and Unlimited Agents that Gleap does not have.

Team fit: Gleap is geared toward small teams teams, while Tawk.to is aimed at any size teams. Pick the one that matches where your team is today and where it is headed — migrating tools later is always painful.

Where each tool shines: Gleap's biggest strengths are: includes bug reports as a core feature, purpose-built for customer support workflows. includes live chat as a core feature, purpose-built for customer support workflows. Tawk.to's biggest strengths are: includes free live chat as a core feature, purpose-built for customer support workflows. includes unlimited agents as a core feature, purpose-built for customer support workflows.

Watch out for: With Gleap, users commonly note that free plan exists but key features are locked behind the paid upgrade. With Tawk.to, the main complaint is that may lack some advanced features.

Choose Gleap if...

You need a tool built for product teams wanting visual bug reporting + support
You specifically need Bug Reports and Feedback
You care about includes live chat as a core feature, purpose-built for customer support workflows
Your team size fits the small teams profile Gleap is designed for
The free tier works for you: free for 1 project

Choose Tawk.to if...

Your profile matches its sweet spot: businesses wanting completely free live chat
Budget is a hard constraint — Tawk.to is free, Gleap is not
You specifically need Free Live Chat and Knowledge Base
You care about includes unlimited agents as a core feature, purpose-built for customer support workflows
Your team size fits the any size profile Tawk.to is designed for