What is the difference between Crisp and Gleap?

Crisp is best for Startups and small businesses that want affordable live chat + help desk, while Gleap is best for Product teams wanting visual bug reporting + support. Crisp starts at Free and Gleap starts at $25/mo.

Is Crisp or Gleap cheaper?

Crisp starts at Free and is free. Gleap starts at $25/mo with a free tier.

Is there a free alternative to Gleap?

Both Crisp and Gleap offer free tiers.

Crisp vs Gleap

Crisp is all-in-one business messaging platform with live chat, chatbot, help desk, and CRM, while Gleap is customer feedback and bug reporting tool with visual annotations and live chat. The biggest difference up front: Crisp is free, while Gleap starts at $25/mo. Crisp is built for startups and small businesses that want affordable live chat + help desk, whereas Gleap targets product teams wanting visual bug reporting + support.

At a glance

	Crisp	Gleap
Best for	Startups and small businesses that want affordable live chat + help desk	Product teams wanting visual bug reporting + support
Starting price	Free	$25/mo
Free tier	✓	✓
Open source	—	—
Free tier available	✓	✓
Open source	—	—
Bug Reports	—	✓
CRM	✓	—
Chatbot	✓	—
Feedback	—	✓
Help Desk	✓	—
Live Chat	✓	✓
Shared Inbox	✓	—
Surveys	—	✓

Crisp

Strengths

Generous free tier for basic live chat
Much cheaper than Intercom
All-in-one: chat, bot, help desk, CRM
Clean, modern interface

Weaknesses

Less powerful AI than Intercom's Fin
Fewer integrations
Reporting less detailed than enterprise tools
Some features less polished

Try Crisp → Full review

Gleap

Strengths

Includes Bug Reports as a core feature, purpose-built for customer support workflows
Includes Live Chat as a core feature, purpose-built for customer support workflows
Free for 1 project — generous enough for most small teams to get real work done
Includes feedback alongside the core feature set — fewer separate tools needed

Weaknesses

Free plan exists but key features are locked behind the paid upgrade
Fewer built-in features means you may need additional tools to cover gaps
Ticket volume can quickly overwhelm small teams without triage automation
Limited team/admin features if your organization eventually scales up

Try Gleap → Full review

The bottom line

Pricing: Crisp is completely free, which makes it the obvious pick if budget is the top concern. Gleap starts at $25/mo, but Free for 1 project. That cost buys you a more polished or feature-rich experience, so it comes down to whether the extras justify the spend.

Feature gaps: Crisp offers CRM, Chatbot and Help Desk that Gleap lacks. Gleap brings Bug Reports, Feedback and Surveys that Crisp does not have. Both share Live Chat.

Team fit: Both tools target small teams teams, so the decision hinges on features and workflow fit rather than scale.

Where each tool shines: Crisp's biggest strengths are: generous free tier for basic live chat. much cheaper than intercom. Gleap's biggest strengths are: includes bug reports as a core feature, purpose-built for customer support workflows. includes live chat as a core feature, purpose-built for customer support workflows.

Watch out for: With Crisp, users commonly note that less powerful ai than intercom's fin. With Gleap, the main complaint is that free plan exists but key features are locked behind the paid upgrade.

Choose Crisp if...

Your profile matches its sweet spot: startups and small businesses that want affordable live chat + help desk
Budget is a hard constraint — Crisp is free, Gleap is not
You specifically need CRM and Chatbot
You care about much cheaper than intercom

Choose Gleap if...

You need a tool built for product teams wanting visual bug reporting + support
You specifically need Bug Reports and Feedback
You care about includes live chat as a core feature, purpose-built for customer support workflows
The free tier works for you: free for 1 project