What is the difference between Close and Twenty?

Close is best for Inside sales teams wanting built-in calling and email, while Twenty is best for Teams wanting an open-source Salesforce alternative. Close starts at $49/user/mo and Twenty starts at Free.

Is Close or Twenty cheaper?

Close starts at $49/user/mo. Twenty starts at Free and is free.

Is there a free alternative to Close?

Yes, Twenty offers a free tier.

Close vs Twenty

Close is CRM built for inside sales with built-in calling, email sequences, and pipeline management, while Twenty is Open-source CRM with a modern UI, built to be a transparent alternative to Salesforce. The biggest difference up front: Twenty is free, while Close starts at $49/user/mo. Close is built for inside sales teams wanting built-in calling and email, whereas Twenty targets teams wanting an open-source salesforce alternative.

At a glance

	Close	Twenty
Best for	Inside sales teams wanting built-in calling and email	Teams wanting an open-source Salesforce alternative
Starting price	$49/user/mo	Free
Free tier	—	✓
Open source	—	✓
Free tier available	—	✓
Open source	—	✓
Built-in Calling	✓	—
Email Sequences	✓	—
Extensible	—	✓
GraphQL API	—	✓
Open Source	—	✓
Pipeline	✓	—
Power Dialer	✓	—
Self-Hosted	—	✓

Close

Strengths

Includes Built-in Calling as a core feature, purpose-built for crm workflows
Includes Email Sequences as a core feature, purpose-built for crm workflows
Pricing starts at $49/user/mo, which includes the full crm feature set
Established product with 13+ years on the market and a mature ecosystem

Weaknesses

Starts at $49/user/mo — on the expensive side, especially for small teams or solo users
Fewer built-in features means you may need additional tools to cover gaps
Data entry overhead can slow down reps who just want to sell
Limited team/admin features if your organization eventually scales up

Try Close → Full review

Twenty

Strengths

Open source and transparent
Open-source codebase gives you full transparency and community-driven development
Fully open-source — you can self-host, audit the code, and avoid vendor lock-in
The core product is free with no paywalled essentials

Weaknesses

May lack some advanced features
Self-hosting is free but requires server maintenance and DevOps knowledge
Self-hosting requires Linux admin skills and ongoing server maintenance
Data entry overhead can slow down reps who just want to sell

Try Twenty → Full review

The bottom line

Pricing: Twenty is completely free, which makes it the obvious pick if budget is the top concern. Close starts at $49/user/mo. That cost buys you a more polished or feature-rich experience, so it comes down to whether the extras justify the spend.

Feature gaps: Close offers Built-in Calling, Email Sequences and Pipeline that Twenty lacks. Twenty brings Extensible, GraphQL API and Open Source that Close does not have.

Team fit: Both tools target small teams teams, so the decision hinges on features and workflow fit rather than scale.

Open source: Twenty is open source, meaning you can self-host, audit the code, and avoid vendor lock-in. Close is proprietary — you are trusting the vendor with your data and uptime.

Where each tool shines: Close's biggest strengths are: includes built-in calling as a core feature, purpose-built for crm workflows. includes email sequences as a core feature, purpose-built for crm workflows. Twenty's biggest strengths are: open source and transparent. open-source codebase gives you full transparency and community-driven development.

Watch out for: With Close, users commonly note that starts at $49/user/mo — on the expensive side, especially for small teams or solo users. With Twenty, the main complaint is that may lack some advanced features.

Choose Close if...

You need a tool built for inside sales teams wanting built-in calling and email
You specifically need Built-in Calling and Email Sequences
You care about includes email sequences as a core feature, purpose-built for crm workflows

Choose Twenty if...

Your profile matches its sweet spot: teams wanting an open-source salesforce alternative
Budget is a hard constraint — Twenty is free, Close is not
You need self-hosting, data sovereignty, or the ability to audit source code
You specifically need Extensible and GraphQL API
You care about open-source codebase gives you full transparency and community-driven development